| Answers |
| 1. |
Yes.
Our shopping cart processes all the information by using the latest security
technology: SSL 128-bit encryption.
|
| 2. |
Yes,
your personal information is securely stored in our Ecommerce database with
the same SSL 128-bit encryption. You have the option to make this information
available for future orders when logging in, so that you do not have to
type it again when you come back and shop from us.
|
| 3. |
Absolutely
not: We do not sell, trade, or share any of your information with anyone
under any circumstances. Click here to review our
Privacy Policy.
|
| 4. |
Credit
cards are not charged at the time of the order, credit cards are charged when the order is shipped
out. You are only charged for what items are shipped. Some items may be on backorder at the time of your shipment. If a credit card comes back declined from our payment gateway, you will be notified by phone or e-mail. If there is no response within 5 business days, your order will be cancelled and returned to our inventory.
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| 5. |
You will receive an e-mail when your order has shipped. It will provide you with the tracking # so you may track your shipment. You
can check on the status of your order by calling one of our customer care representatives at 317-846-2571. You may also e-mail us at info@heartandsoulapparel.com. We try to ship all individual retail orders within 48 hours of receiving your order.
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| 6. |
You will receive a tracking number via e-mail when your order ships. You can then track your shipment.
|
| 7. |
If
you forgot your password, you need to call one of our IT representatives @ 317-846-2571 to obtain your password.
|
| 8. |
Our
return policy is viewable on our Home Page under Returns & Exchanges.
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| 9. |
There
are various ways of finding a product. You can browse our online store through
categories by clicking on the main menu button links to find what you are
looking for, you can also click on 'Search' and type a search term related
to what you are looking for and all corresponding results will be displayed.
|
| 10. |
There
are links and buttons on the site to get you where you want to go. Products
are available from the main menu and under the "Products" button
link, you can also view informational web pages that we have set up so you
can get some information on our company and our products.
|
| 11. |
Information about our
company is available on our Home Page under the "About Us" button link.
|
| 12. |
You may contact us on our Contact Page.
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